Frequently Asked Questions
Everything you need to know about shopping for your home and hobby projects.
What are your standard shipping rates and delivery times?
We offer flat-rate shipping across Canada and the United States. Orders are typically processed within 2-3 business days, with delivery taking between 5-10 business days depending on your location.
Can I return fabric or yarn if I change my mind?
Due to the nature of our products, cut fabric and ribbon are final sale. However, unopened yarn skeins and non-perishable home goods can be returned within 30 days of purchase with a valid receipt.
Do you offer bulk discounts for large home decor projects?
Yes, we provide special pricing for full bolts of fabric and bulk quantities of certain craft supplies. Please contact our customer service team or visit us in-store for a custom quote.
Are the colors shown on the website accurate?
We strive to display our products as accurately as possible. However, because screen calibrations vary, we cannot guarantee an exact color match. We recommend ordering a small sample if a precise match is required.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Len's Mill Stores digital gift cards for all online transactions.